Project Steps:
- Database Creation:
- Create a new database for the project, e.g., “CustomerChurnDB.”
- Data Import:
- Import sample data into your database. You can use a tool like MySQL Workbench or command-line tools to load data from CSV files. Sample data should include customer information, transaction history, and relevant attributes.
- Exploratory Data Analysis (EDA):
- Write SQL queries to explore the dataset, examining the distribution of variables, identifying missing data, and gaining initial insights into customer behavior.
- Churn Analysis:
- Identify criteria for defining “churn.” Churn might be defined as customers who haven’t made a purchase in the last 30 days, for example.
- Write SQL queries to identify and count churned customers based on your criteria.
- Customer Segmentation:
- Define criteria for customer segmentation. You can use demographics, purchase history, or other factors.
- Write SQL queries to segment customers into groups, such as “high-value customers,” “low-value customers,” or “frequent buyers.”
- Analysis of Customer Behavior:
- Write SQL queries to analyze customer behavior. Calculate metrics like customer lifetime value (CLV), average purchase value, or purchase frequency for each customer segment.
- Visualization:
- If possible, use SQL to generate summary tables or intermediate datasets and export them to visualization tools (e.g., Excel, Tableau) for creating charts and graphs to illustrate your findings.
- Report and Recommendations:
- Compile your findings into a report. Provide insights on customer churn and segmentation. Suggest strategies to retain high-value customers and engage with low-value customers.
- Optimization:
- Suggest possible strategies for customer retention and optimization based on your analysis.
Project Output:
- A SQL script or series of SQL files that document the steps you’ve taken to create the database, import data, and perform analysis.
- A report summarizing your findings, insights, and recommendations.
- Visualizations or charts, if applicable.
- A presentation, if needed, to explain your findings to others.
This project will help you gain practical experience in SQL data analysis, customer churn analysis, and segmentation. You’ll learn how to create and manage a database, analyze customer data, and draw actionable insights for businesses to improve customer relationships and business strategies.